HELP & SUPPORT
Are you feeling a bit lost? No problem, we are here to assist you!
If you need help with something that isn't working right, you've come to the right page.
Support Plans
Need quick help with something not working as expected? Buy one of these support plans to get assistance from the makers.
Frequently Asked Questions
Where to contact after buying the support plan?
Once you have purchased a plan, you'll get a link in your email which takes you to our Premium Helpdesk. You can then create a ticket stating your issues. We do our best to respond as soon as possible.
What are Credits?
Credits are equivalent to the number of minutes the ApexCharts team spends in assisting you. In simple terms, 60 credits = 60 minutes of support.
What happens after my plan ends?
You are not billed automatically. Once your plan ends and if you further require any support, you will have to buy the plan again.
I have a feature request / bug report
Check if your feature request is already submitted by someone else on GitHub Issue Board. If you would like a custom feature implemented, contact us before buying a plan
What kinds of payment do you accept?
We accept all major credit cards / debit card including Visa, Mastercard, and American Express as well as we also accept PayPal.
What is your refund policy?
We fully stand behind our project and are confident that you'll be happy with our support. That said, we understand one size doesn't necessarily fit all. If things aren't working out and we can't resolve your issue, we're happy to give you a full refund within 30 days of the original purchase date.
Have more questions?
Email: info (at) apexcharts.com or Contact Us